Industry Compliance

Licensing

Trackers, Inc. maintains a national client base and plans to be licensed in every state. Currently Trackers, Inc. is licensed in 47 states. The 3 states remaining are: Arizona, Massachusetts, and Connecticut.

HIPAA

Trackers, Inc. has completed a variety of business associate agreements with our clients, have made adjustments as necessary to our policies and procedures, have trained our staff on privacy issues and continue to be informed on any changes that HIPAA may require of us.

A few of the policies and procedures implemented are the following:

Access control-Authorized personnel only
Integrity-Shredding of all documents
Security-Many computer safeguards to combat unauthorized access to our system, a secure building, and have all files secured in locked cabinets

Complaints

Complaints are immediately routed to supervisor and written into a complaint log. The complaint is then handled by its merits and resolved as soon as possible.

Disputes

Disputes are handled according to the FDCPA regulations. Every dispute is treated as genuine and verification is requested, obtained, and forwarded to the debtor as soon as possible.

Insurance/Financials/References

All of this information can be sent upon further request.
 


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Trackers, Inc
1970 Spruce Hills Drive
Bettendorf, Iowa 52722
563-344-8500 phone
563-344-9200 fax